Emergency information - have a power cut?
Please report it to your local network operator by calling 105. You can get through to them from anywhere in the country, it is a free service from landlands and mobile phones. You can also check out the powercut105.com website. You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, i...
07th November
What is my MPAN - where can I find it?
The meter point administration number (MPAN), also called a supply number, is a unique 21 digit reference number for your meter and can be found on the back of your electricity bill. It’s presented in a series of seven small boxes, with a large S in front and two rows of numbers. This identification number helps us give you a more accurate quote. Yo...
18th June
What is CCL?
The Climate Change Levy (CCL) is an environmental tax charged on the energy used by businesses in the UK. From 1st April 2019 to 31st March 2020 the rate for electricity is 0.847p/kWh. Introduced in 2001, it was designed to encourage businesses to be more energy efficient. Generally businesses that use lower amounts of electricity are exempt from t...
27th July
What are deemed rates?
Deemed rates (also known as out of contract rates) apply when a business hasn't renewed their energy contract or switched supplier at the end of the contract period. These rates can also apply following a change of tenancy (COT) when the new business has not negotiated a contract with the supplier. So it's important to keep on top of this otherwise...
10th December
Can I get a smart meter with Squeaky?
Not right now. We are waiting for the second generation smart meters (SMETS2) to launch, which are still undergoing some testing. the first generation meters didn't quite cut the mustard so we want to make sure our customers can get the best possible service with Squeaky. SMETs stands for 'Smart Metering Equipment Technical Specifications'. You don...
13th July
What’s a half hourly and non-half hourly meter?
Businesses (like factories) that use a lot of electric have HH (half hourly) meters. As you might have guessed, a half hourly meter is an energy meter that monitors the amount of electricity used by a business within a half-hour period. If you’re reading this, you probably don’t; you probably have an NHH (yes, you guessed it, non half hourly) meter ...
27th July
I’m moving to a new premise or have moved in to a new premise - can I stay with Squeaky for my electricity supply?
Yes you can. The best thing to do is find out who the current supplier is and give them a call to let them know your moving date, or that you’ve already moved, and that you’re switching to Squeaky. The sooner you get in touch the better. Leaving it too late can cause big delays to the switch and sometimes objections to the move. If you don’t know w...
27th July